In short
- Email info@sereyan.com for everything; a clear subject line gets you to the right person.
- Mistakes in a guide are fastest to report with "Report an error" at the end of the guide.
- Account, data and membership questions: write from the email address you sign in with.
- We can't give personal medical, legal or visa advice.
A mistake in a guide or a destination page
Use "Report an error" at the end of any guide: your message reaches the editors with the page attached. For a destination page or a trip plan (a closed attraction, a price that has changed, a wrong opening day), email us with the subject "Correction" and the page link. An official source for the right information helps us fix it quickly. Corrections that change the meaning of a guide are listed on the corrections page.
Your account and sign-in
We sign you in with a one-time link sent by email, or with Google. If the link doesn't arrive, check your spam folder and that you typed the address correctly; links expire after a short time, so request a new one if needed. For anything else, write from the email address you sign in with so we can find your account. You can change your details, download your data or delete your account yourself from My account.
Membership and payments
You can see your plan, change your payment method, download invoices and cancel from My account. To ask for a refund within 14 days of your first payment, email us with the subject "Refund" from your sign-in address. See refunds and subscriptions.
The trip planner
Plans are generated from our destination data and kept for seven days. If a plan looks wrong, send us its link while it is still active, with the subject "Planner". We welcome suggestions for new destinations, too.
Privacy and your personal data
Email us with the subject "Privacy" to ask what we hold about you, to correct it or to object to how we use it. We reply within 30 days. Many requests can be done instantly from My account. See the privacy policy.
Comments
To have a comment removed, or to ask why one wasn't published, write with the guide's link and the name you used. See the comment policy.
Advertising, partnerships and press
Email us with the subject "Advertising", "Partnership" or "Press". Sponsored content, if we ever publish it, is always labelled, and partners never review our guides before publication; see our editorial standards.
What we can't help with
We can't give personal medical, legal or immigration advice, check your documents, or book travel for you. For those, please contact your doctor, the embassy or consulate, your airline or the authority concerned. In an emergency abroad, call the local emergency number shown on each destination page.
Response times
We read every message and reply as soon as we can, usually within a few working days. Privacy requests are answered within 30 days, as the law requires.
Company details
Bookskies is operated by Sereyan for Private Software Services Design and Programming, State of Qatar. Commercial permit no. 343175. Email: info@sereyan.com.